FAQ

We cater to performance-focused cyclists who demand high-quality apparel that matches their ambitions. Whether you’re training for a triathlon, tackling mountain trails, or simply building your cycling wardrobe with premium gear, our products are designed to keep pace with your riding needs.

Our apparel combines technical precision with comfort, offering:

• Performance-driven designs for serious cyclists
• High-quality materials that withstand intense training
• Specialized items like trisuits and base layers for competitive athletes
• Global delivery options to get your gear when you need it

Our performance range includes:

• Arms and legs warmers
• Base layers
• Jackets
• Pants
• Shirts
• T-shirts
• Trisuits (for triathlon athletes)
• Vests

Each product page includes detailed sizing charts. For performance fit, we recommend:

• Base layers should fit snugly without restricting movement
• Outer layers like jackets should allow for layering underneath
• Trisuits should follow your body contours for aerodynamic efficiency

If you’re between sizes or need specific advice, our Nottingham-based team can help at [email protected].

We offer apparel for various conditions:

• Base layers and warmers for cold weather training
• Breathable shirts and t-shirts for summer rides
• Water-resistant jackets for changeable conditions

Check product descriptions for specific weather suitability.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption for all transactions. We don’t store your full payment details on our servers.

We process orders quickly to get your gear to you fast. If you need to make changes, contact us immediately at [email protected] and we’ll do our best to accommodate your request before dispatch.

We ship globally, with some exceptions in remote areas of Asia and other regions. At checkout, simply enter your address to confirm we can deliver to your location.

We process all orders within 1-2 business days (excluding weekends). You’ll receive tracking information via email as soon as your gear is dispatched.

International riders may be subject to local import fees, which are the responsibility of the customer. These vary by country and are not included in our prices or shipping costs.

While we carefully select logistics partners to match our performance standards, occasional delays can occur, especially in remote areas. If your delivery is significantly delayed, contact us at [email protected] and we’ll investigate with our carriers.

We offer a 15-day satisfaction guarantee from the delivery date. Items must be:

• Unworn and unwashed
• In original packaging with tags attached
• Accompanied by proof of purchase

Contact us at [email protected] to initiate a return.

Contact us within 15 days of delivery to arrange an exchange for a different size or color (subject to availability). You’ll need to return the original item following our return policy before we ship the replacement.

Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error in your order.

Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Use the “Forgot Password” link on the login page. You’ll receive an email with instructions to create a new password.

Tracking information is emailed to you as soon as your order is dispatched. You can also log in to your account to view order status and tracking details.

Our Nottingham-based team of cycling enthusiasts is ready to help at [email protected]. We’ll track down the answers you need with the same dedication we apply to our ride data!