At Trail Cycler Store, we stand behind our performance cycling gear like we stand behind every pedal stroke. If your purchase doesn’t meet your expectations, our straightforward returns process will get you back on track quickly.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • In resalable condition (free of odors, stains, or damage)
Note: For hygiene reasons, we cannot accept returns on base layers unless they are defective or incorrect items.

How to Return an Item

Follow these steps to process your return or exchange:

  1. Initiate your return: Email us at [email protected] with your order number and details about the item(s) you wish to return. Use our template below for quick processing.
  2. Wait for authorization: We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package your items: Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship your return: Send the package to our Nottingham facility using a trackable shipping method. The address will be provided in your RMA email.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). For international returns, we recommend using your local postal service with tracking.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable, and a restocking fee may apply for non-defective returns of bulk orders.

Exchanges

For size exchanges on cycling apparel:

  1. Follow the standard return process above
  2. Clearly state your desired size in your return request
  3. We’ll ship the replacement item as soon as we process your return (standard shipping rates apply)

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return Request – Order #[Your Order Number] Dear Trail Cycler Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Item(s) to return: – Product Name: – Size: – Reason for return: [For exchanges only] I would like to exchange for: – Product Name: – Size: Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item (rare, but it happens even to the best gear):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return label and expedite your replacement

Questions? Our customer service team rides for our customers. Email us at [email protected] and we’ll help you navigate any bumps in the road.