Shipping & Returns

At Trail Cycler Store, we’re committed to getting your high-performance cycling gear to you quickly and ensuring you’re completely satisfied with every purchase. Whether you’re training for your next triathlon or hitting the trails, we’ve got your shipping and returns covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: We currently cannot ship to some Asian countries and remote regions. Please check at checkout if we deliver to your location.

International Shipping

We ship worldwide (with some exceptions). International customers are responsible for any customs duties or import taxes that may apply.

Our Returns Promise

We stand behind our performance cycling apparel like we stand behind every pedal stroke. If your gear doesn’t meet your expectations, our straightforward returns process will get you back on track.

Returns Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

• Unworn and unwashed
• In original packaging with tags attached
• In resalable condition (free of odors, stains, or damage)

How to Return an Item

1. Initiate your return: Email us at [email protected] with your order number and details about the item(s) you wish to return.
2. Wait for authorization: We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
3. Package your items: Securely pack the items in their original packaging, including all tags and accessories.
4. Ship your return: Send the package to our Nottingham facility using a trackable shipping method. The address will be provided in your RMA email.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). For international returns, we recommend using your local postal service with tracking.

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return.
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Deductions: Original shipping fees are non-refundable, and a restocking fee may apply for non-defective returns of bulk orders.

Exchanges

For size exchanges on cycling apparel:

• Follow the standard return process above
• Clearly state your desired size in your return request
• We’ll ship the replacement item as soon as we process your return (standard shipping rates apply)

Damaged or Defective Items

If you receive a damaged or defective item (rare, but it happens even to the best gear):

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll arrange a free return label and expedite your replacement