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Welcome to Trail Cycler Store! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our high-performance cycling gear. By accessing this website and making a purchase, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18 or over who are purchasing cycling apparel for personal use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Trail Cycler Store or our suppliers and is protected by international copyright laws. Unauthorised use may violate copyright, trademark, and other laws.

2. Products and Services

2.1 Product Descriptions

We specialise in high-performance cycling apparel including:

  • Base layers and thermal wear
  • Technical jackets and vests
  • Performance shirts and t-shirts
  • Specialised trisuits
  • Cycling pants and leg warmers

We make every effort to display product colours and features as accurately as possible, but slight variations may occur due to screen settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Considerations

For health and safety reasons, we cannot accept returns of base layer garments (worn next to skin) unless they are defective or incorrect items. All returned items must be unworn, unwashed, and in original packaging with tags attached.

3. Orders and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order and forms a binding contract.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we do not store your payment details.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

4.2 Shipping Options

Service Cost Carrier Delivery Time Tracking
Standard Shipping £12.95 DHL/FedEx 10-15 business days Full tracking
Free Shipping Free (orders over £50) EMS 15-25 business days Basic tracking

4.3 Delivery Restrictions

We currently cannot ship to some Asian countries and remote regions. International customers are responsible for any customs duties or import taxes.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery. Items must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • In resalable condition (free of odors, stains, or damage)

5.2 Return Process

  1. Email [email protected] with your order number and return details
  2. Wait for our RMA number and instructions (within 24-48 hours)
  3. Package items securely with all original tags
  4. Ship to our Nottingham facility using a trackable method

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable, and a restocking fee may apply for bulk orders.

5.4 Exchanges

For size exchanges, follow the standard return process and clearly state your desired size. We’ll ship the replacement with standard shipping rates.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate delivery and payment information. We are not liable for delays caused by incorrect details.

6.2 Product Use

Our cycling apparel is designed for athletic performance. Proper care and use according to product instructions is your responsibility.

6.3 Compliance with Laws

International customers are responsible for complying with local import regulations and paying any applicable duties.

7. Limitation of Liability

Trail Cycler Store shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays caused by shipping carriers or customs
  • Product misuse or improper care
  • Events beyond our reasonable control (force majeure)

Our total liability shall not exceed the purchase price of the products in question.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Contact Information

Trail Cycler Store
30 Low Pavement, Nottingham, GB NG4L 4HI
Email: [email protected]

Our Commitment to You: At Trail Cycler Store, we’re passionate about cycling and committed to your satisfaction. These terms are designed to protect both parties while ensuring you receive quality gear and excellent service. Ride on!